/* ---------- Presentación ---------- */
.launch { min-height: calc(var(--vh) - var(--bar-h)); background: var(--ink); color: #e5eaf1; position: relative; overflow: hidden; }
.launch::before { content: ""; position: absolute; inset: 0; background-image: linear-gradient(rgba(255,255,255,.035) 1px, transparent 1px), linear-gradient(90deg, rgba(255,255,255,.035) 1px, transparent 1px); background-size: 48px 48px; mask-image: radial-gradient(ellipse at 70% 0%, #000 20%, transparent 70%); }
.launch-in { position: relative; max-width: 1120px; margin: 0 auto; padding: 72px 24px 64px; display: grid; gap: 48px; }
.launch-head { display: grid; gap: 16px; max-width: 680px; }
.launch-head .eyebrow { color: var(--gold-2); }
.launch-head h1 { font-size: clamp(32px, 5vw, 52px); font-weight: 600; letter-spacing: -.025em; line-height: 1.08; }
.launch-head h1 em { font-style: normal; color: var(--gold-2); }
.launch-head p { color: #9aa7ba; font-size: 17px; line-height: 1.6; max-width: 600px; }
.launch-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(min(300px, 100%), 1fr)); gap: 16px; }
.launch-card { display: grid; gap: 14px; align-content: start; padding: 24px; border-radius: 14px; background: rgba(255,255,255,.03); border: 1px solid rgba(255,255,255,.08); color: inherit; text-decoration: none; transition: border-color .2s, background .2s, transform .2s; }
.launch-card:hover { border-color: var(--gold); background: rgba(255,255,255,.05); transform: translateY(-2px); }
.launch-card .ic { width: 40px; height: 40px; border-radius: 10px; display: grid; place-items: center; background: rgba(200,167,107,.12); color: var(--gold-2); }
.launch-card h2 { font-size: 19px; }
.launch-card p { color: #9aa7ba; }
.launch-card ul { margin: 0; padding: 0; list-style: none; display: grid; gap: 6px; color: #c3ccd9; font-size: 13px; }
.launch-card li { display: flex; gap: 8px; align-items: center; }
.launch-card li .icon { color: var(--gold-2); width: 15px; height: 15px; }
.launch-card .go { color: var(--gold-2); font-weight: 600; display: inline-flex; align-items: center; gap: 6px; }
.steps { display: grid; grid-template-columns: repeat(auto-fit, minmax(min(220px, 100%), 1fr)); gap: 0; border-top: 1px solid rgba(255,255,255,.08); }
.step { padding: 20px 20px 0 0; display: grid; gap: 6px; }
.step b { font: 500 12px var(--mono); color: var(--gold-2); }
.step strong { font-weight: 600; }
.step p { color: #8e9bb0; font-size: 13px; }

/* ---------- Sitio web simulado ---------- */
.site { background: var(--surface); }
.site-top { position: sticky; top: 0; z-index: 20; background: color-mix(in srgb, var(--surface) 92%, transparent); backdrop-filter: blur(8px); border-bottom: 1px solid var(--line); }
.site-top .in { max-width: 1160px; margin: 0 auto; padding: 0 24px; height: 64px; display: flex; align-items: center; gap: 32px; }
.site-top nav { align-self: stretch; display: flex; gap: 24px; color: var(--fg-2); font-size: 14px; }
.site-top nav span { display: flex; align-items: center; }
.site-top nav span { cursor: default; }
.site-top nav span.on { color: var(--fg); font-weight: 600; box-shadow: inset 0 -2px 0 var(--gold); }
.site-top .spacer { flex: 1; }
.help-hero { background: var(--ink); color: #e5eaf1; position: relative; overflow: hidden; }
.help-hero::after { content: ""; position: absolute; right: -120px; top: -160px; width: 520px; height: 520px; border-radius: 50%; background: radial-gradient(circle, rgba(200,167,107,.18), transparent 65%); }
.help-hero .in { position: relative; z-index: 1; max-width: 1160px; margin: 0 auto; padding: 56px 24px 64px; display: grid; gap: 18px; }
.help-hero .eyebrow { color: var(--gold-2); }
.help-hero h1 { font-size: clamp(28px, 4vw, 40px); font-weight: 600; letter-spacing: -.02em; }
.help-hero p { color: #9aa7ba; max-width: 560px; font-size: 16px; }
.help-search { position: relative; max-width: 620px; }
.help-search .icon { position: absolute; left: 16px; top: 50%; transform: translateY(-50%); color: var(--muted); }
.help-search input { width: 100%; height: 54px; border-radius: 12px; border: 1px solid transparent; padding: 0 16px 0 46px; font-size: 16px; background: #fff; color: #0f1a2a; box-shadow: 0 10px 30px rgba(0,0,0,.25); }
.help-search input:focus { outline: none; box-shadow: 0 0 0 3px rgba(200,167,107,.5), 0 10px 30px rgba(0,0,0,.25); }
.quick { display: flex; gap: 8px; flex-wrap: wrap; }
.quick button { background: rgba(255,255,255,.06); border: 1px solid rgba(255,255,255,.12); color: #c9d2de; border-radius: 999px; padding: 6px 14px; font-size: 13px; }
.quick button:hover { border-color: var(--gold-2); color: #fff; }
.site-main { max-width: 1160px; margin: 0 auto; padding: 40px 24px 72px; display: grid; gap: 40px; }
.kb-head { display: flex; justify-content: space-between; align-items: end; gap: 16px; flex-wrap: wrap; }
.kb-head h2 { font-size: 22px; }
.kb-tabs { display: flex; gap: 4px; flex-wrap: wrap; background: var(--surface-3); padding: 4px; border-radius: 10px; }
.kb-tabs button { border: 0; background: none; padding: 6px 12px; border-radius: 7px; font-size: 13px; color: var(--fg-2); }
.kb-tabs button.on { background: var(--surface); color: var(--fg); box-shadow: var(--shadow-sm); font-weight: 500; }
.kb { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.kb details { border: 1px solid var(--line); border-radius: 12px; background: var(--surface); transition: border-color .15s; }
.kb details[open] { border-color: var(--line-strong); box-shadow: var(--shadow-sm); }
.kb summary { list-style: none; cursor: pointer; padding: 16px 18px; display: flex; gap: 12px; align-items: center; font-weight: 500; }
.kb summary::-webkit-details-marker { display: none; }
.kb summary .badge { margin-left: auto; }
.kb summary .icon { transition: transform .2s; color: var(--muted); }
.kb details[open] summary .icon { transform: rotate(90deg); }
.kb .ans { padding: 0 18px 16px 18px; color: var(--fg-2); display: grid; gap: 12px; }
.kb .useful { display: flex; gap: 8px; align-items: center; font-size: 13px; color: var(--muted); }
.kb-empty { padding: 28px; text-align: center; color: var(--muted); border: 1px dashed var(--line-strong); border-radius: 12px; }
.cta-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.cta { padding: 24px; display: flex; gap: 16px; align-items: flex-start; }
.cta .ic { width: 44px; height: 44px; border-radius: 12px; background: var(--surface-3); display: grid; place-items: center; flex: none; color: var(--fg-2); }
.cta h3 { font-size: 17px; margin-bottom: 4px; }
.cta p { color: var(--muted); margin-bottom: 14px; }
.site-foot { border-top: 1px solid var(--line); background: var(--surface-2); }
.site-foot .in { max-width: 1160px; margin: 0 auto; padding: 24px; display: flex; gap: 24px; flex-wrap: wrap; color: var(--muted); font-size: 13px; align-items: center; }
.site-foot .spacer { flex: 1; }
.site-foot a { color: inherit; }

/* Asistente de solicitud por pasos */
.wizard { max-width: 760px; margin: 0 auto; width: 100%; display: grid; gap: 24px; animation: fade-up .2s ease; }
.wiz-top { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.stepper { display: flex; gap: 0; align-items: center; }
.stepper .s { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--muted); }
.stepper .s i { width: 24px; height: 24px; border-radius: 50%; display: grid; place-items: center; border: 1px solid var(--line-strong); font: 600 12px var(--mono); font-style: normal; }
.stepper .s.on { color: var(--fg); font-weight: 500; }
.stepper .s.on i { background: var(--btn); color: var(--btn-fg); border-color: var(--btn); }
.stepper .s.done i { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.stepper .bar { width: 36px; height: 1px; background: var(--line-strong); margin: 0 10px; }
.wiz-card { padding: 28px; display: grid; gap: 20px; }
.wiz-card h2 { font-size: 20px; }
.wiz-card > p { color: var(--muted); margin-top: -12px; }
.topics { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.topic { position: relative; }
.topic input { position: absolute; opacity: 0; pointer-events: none; }
.topic label { display: grid; gap: 8px; padding: 16px; border: 1px solid var(--line); border-radius: 12px; cursor: pointer; height: 100%; transition: border-color .15s, background .15s; }
.topic label:hover { border-color: var(--line-strong); background: var(--surface-2); }
.topic label .ic { width: 34px; height: 34px; border-radius: 9px; display: grid; place-items: center; background: var(--surface-3); color: var(--fg-2); }
.topic label b { font-weight: 600; font-size: 14px; }
.topic label small { color: var(--muted); font-size: 12px; }
.topic input:checked + label { border-color: var(--btn); box-shadow: inset 0 0 0 1px var(--btn); background: var(--surface-2); }
.topic input:checked + label .ic { background: var(--btn); color: var(--btn-fg); }
.topic input:focus-visible + label { outline: 2px solid var(--info); outline-offset: 2px; }
.topic .risk { position: absolute; top: 12px; right: 12px; color: var(--warn); }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.drop { border: 1px dashed var(--line-strong); border-radius: 10px; padding: 16px; display: flex; align-items: center; gap: 12px; color: var(--muted); font-size: 13px; cursor: pointer; background: var(--surface-2); }
.drop:hover { border-color: var(--info); color: var(--fg-2); }
.drop input { display: none; }
.files { display: flex; gap: 6px; flex-wrap: wrap; }
.wiz-foot { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.notice { display: flex; gap: 10px; align-items: flex-start; padding: 12px 14px; border-radius: 10px; background: var(--info-soft); color: var(--fg); font-size: 13px; }
.notice .icon { color: var(--info); margin-top: 1px; }
.notice.warn { background: var(--warn-soft); }
.notice.warn .icon { color: var(--warn); }
.notice.ok { background: var(--ok-soft); }
.notice.ok .icon { color: var(--ok); }
.notice.bad { background: var(--bad-soft); }
.notice.bad .icon { color: var(--bad); }
.captcha { display: flex; align-items: center; gap: 12px; padding: 10px 14px; border: 1px solid var(--line-strong); border-radius: 8px; background: var(--surface-2); width: fit-content; font-size: 13px; }
.captcha input { width: 20px; height: 20px; accent-color: var(--ok); }
.captcha small { color: var(--muted); border-left: 1px solid var(--line); padding-left: 12px; }
.done-head { display: flex; gap: 16px; align-items: center; }
.done-badge { width: 52px; height: 52px; border-radius: 50%; display: grid; place-items: center; background: var(--ok-soft); color: var(--ok); flex: none; }
.ticket-no { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px; border-radius: 8px; background: var(--surface-3); font: 600 15px var(--mono); }
.mail { border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.mail-meta { padding: 12px 16px; background: var(--surface-2); border-bottom: 1px solid var(--line); font-size: 13px; display: grid; gap: 2px; color: var(--fg-2); }
.mail-body { padding: 22px; display: grid; gap: 12px; background: var(--surface); }
.mail-body .mb { display: flex; justify-content: space-between; align-items: center; padding-bottom: 14px; border-bottom: 1px solid var(--line); }
.track { display: grid; gap: 0; }
.track-item { display: grid; grid-template-columns: 20px minmax(0, 1fr); gap: 12px; padding-bottom: 18px; position: relative; }
.track-item::before { content: ""; position: absolute; left: 9px; top: 20px; bottom: 0; width: 2px; background: var(--line); }
.track-item:last-child::before { display: none; }
.track-item i { width: 20px; height: 20px; border-radius: 50%; background: var(--surface-3); border: 2px solid var(--line-strong); }
.track-item.on i { background: var(--ok); border-color: var(--ok); }
.track-item small { color: var(--muted); display: block; }
.track-msg { margin-top: 8px; padding: 12px 14px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--line); white-space: pre-wrap; }

@media (max-width: 860px) {
  .site-top nav { display: none; }
  .kb, .cta-row, .grid2 { grid-template-columns: minmax(0, 1fr); }
  .topics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .stepper .s span { display: none; }
}
@media (max-width: 860px) {
  .launch-in { padding-top: 48px; padding-bottom: 48px; gap: 36px; }
  .launch-head p { font-size: 16px; }
  .help-hero .in { padding-top: 40px; padding-bottom: 44px; }
  .site-main { padding-top: 28px; padding-bottom: 48px; gap: 32px; }
}
@media (max-width: 520px) {
  .site-top [data-s="track"] { display: none; }
  .launch-card { padding: 20px; }
  .step { padding-right: 0; }
  .help-search input { height: 48px; font-size: 16px; }
  .kb summary { padding: 14px; }
  .kb .ans { padding: 0 14px 14px; }
  .cta { padding: 18px; flex-direction: column; }
  .wiz-foot .btn { flex: 1; }
  .mail-body { padding: 16px; }
  .done-head { align-items: flex-start; }
  .csat-opts { grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 4px; }
  .csat-opts button small { display: none; }
  .captcha { width: 100%; flex-wrap: wrap; }
  .site-top .in { gap: 12px; }
  .topics { grid-template-columns: minmax(0, 1fr); }
  .wiz-card { padding: 20px; }
  .site-top .in, .help-hero .in, .site-main, .launch-in { padding-left: 16px; padding-right: 16px; }
}

/* Encuesta de satisfacción en la consulta de estado */
.csat { display: grid; gap: 12px; padding: 16px; border: 1px solid var(--line); border-radius: 12px; background: var(--surface-2); }
.csat.done { display: flex; gap: 10px; align-items: center; color: var(--fg-2); }
.csat.done .icon { color: var(--ok); }
.csat-opts { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 8px; }
.csat-opts button { display: grid; gap: 2px; justify-items: center; padding: 10px 4px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface); color: var(--fg); }
.csat-opts button span { font: 600 18px var(--mono); }
.csat-opts button small { font-size: 11.5px; color: var(--muted); }
.csat-opts button:hover { border-color: var(--line-strong); }
.csat-opts button.on { border-color: var(--btn); box-shadow: 0 0 0 1px var(--btn); }
.csat textarea { min-height: 64px; }